Frequently Asked Questions

Shipping is only within United States.

Shipping Delivery:
The following shipping methods are available: Standard Ground (4 – 6 business days). Business days do not include weekends and it may not arrive for a weekend delivery for our shipping method. Please note that orders could arrive in multiple packages.

You can track your order by Clicking Here.

UPS Standard Ground:
Orders delivered within the 48 contiguous states should arrive in 4 – 6 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee. Alaska and Hawaii are excluded from Free Shipping promotions.

During peak holiday seasons shipping can take an additional 1-2 business days. Large orders may require additional time before shipping.

Special Notes:
*Shipping charges are determined by the subtotal of your order after discounts are applied.

**Free Shipping applies to any order more then $35 for a subtotal of current order. Also total weight must not exceed 15lbs for eligibility for free shipping. Any order that weighs over 15 pounds will be subject to additional cost.

Unfortunately we have looked for the best deal and at this time, UPS does offer Crabtown Crafts the lowest prices for shipping needs.

Please contact us via the “Customer Care” page, submit the form using “Order Issues” page and we will contact you directly to replace this order.

Yes and yes. Bulk orders can only be done with candles orders only. Please contact us through the “Customer Care” page, submit the form. If you see a product on the site that you would like to either customize or order multiples of a (*)unique craft, please email us directly at ([email protected]) with the information.

* Note that our Unique Crafts are typically One-Of-A-Kind, so if we try to make multiples of them bear in mind that it may not look exactly like the next but we will try out best to do so.